- Information about us
1.1 www.drchristyskitchen.com is a site operated by The Food Psychologist Limited ("we" or “us”). We are registered in Scotland under company number SC396481 Our registered office address is 18 Mugdock Road, Glasgow, Scotland, G62 8PB and our email address is firstname.lastname@example.org
1.2 Copyright in this site belongs to The Food Psychologist Ltd.
1.3 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1.4 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
- Our Site
2.1 By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.
2.2 We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
2.4 You must comply with the provisions of our Acceptable Use Policy when using our site.
2.5 It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
- How the contract is formed between you and us
3.1 After placing an order online, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product (Physical Product or Digital Download) from our site. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (Dispatch Confirmation) or is available to download (Download Confirmation Link). The contract between us (Contract) will only be formed when we send you a Dispatch Confirmation (in the case of Physical Products) or Download Confirmation Link (in the case of Digital Downloads).
3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation or the Digital Downloads we have confirm in the Download Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products or Digital Downloads has been confirmed in a separate Dispatch Confirmation and/or we have confirmed in the Download Confirmation Email.
3.3 It is important that you provide us with an accurate and valid email address in order that we are able to contact you and so that we are able to accept your order(s). You must also ensure that if this address and/or the delivery address changes between submitting your order and delivery of the Product(s) by us to you, you advise us of the new address(es). We will not be responsible for failure to perform under these Terms and Conditions where such failure is attributable to a change of address.
3.4 Please note, any amendments to orders once placed and/or changes to invoices once raised (where such are required by you) will incur an administration fee of £5 plus VAT.
- Cancellations policy
4.1 If you wish to cancel your order:
(a) you can notify us by email us at email@example.com before we have dispatched the Products; or
(b) where goods have already been dispatched, by returning the un-opened goods to us in accordance
4.2 All sales are final for our Digital Downloads and non-refundable.
- Availability and delivery
5.1 We ship orders every business day from Monday to Friday (except for Bank Holidays). Most orders will be shipped the following business day.
5.2 We will arrange for delivery of the Products ordered by you by the method (if applicable) and to the address which you specify in the check out procedure.
5.3 If you do not take delivery of the Products, or if you do not supply accurate and complete delivery instructions, we may cancel the order and retain the Products. In this event, we will refund you the price of the Products, but you will still be liable to pay any delivery or associated charges. If you require the item(s) to be re-shipped, the full shipping charges will be applied again. In the event of lost mail due to incorrect address details being provided we will not be able to refund your shipping costs (if applicable). In addition, you will be liable for any return fees charged to us by the courier (if applicable).
- Linking to Our Site
6.1 You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
6.2 The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.
6.3 You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
6.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
- 5 If you wish to make any use of material on our site other than that set out above, please address your request to firstname.lastname@example.org
- Price and payment
7.1 The price of the Services, the Products and any applicable delivery charges will be as quoted on our site from time to time, except in cases of obvious error. All prices quoted are in UK pounds sterling (£).
7.2 Unless specified otherwise on the site, Services prices and Product prices exclude VAT and the cost of delivery. The total order cost is shown at the point of checkout.
7.3 In cases where free delivery does not apply, delivery charges vary according to the method of delivery and the delivery address specified in your order
7.4 In most cases, you will make an online payment at the time of placing your order. Products are subject to availability. In the event that we are unable to supply the Products, we will inform you of this as soon as possible. Either a full refund will be given where you have already paid for the Products, or (at your request) we can fulfil the order once the item(s) become available.
7.5 Services prices, product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation (in the case of Products) or download confirmation email (in the case of digital download).
7.6 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of those listed on our site may be incorrectly priced.
7.7 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation or email confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
- Our returns and refunds policy
8.1 If you return a physical Product to us un-opened and in the same condition as when it was sent out to you, a full refund will be given when the goods have been received, less the shipping costs and any other costs incurred due to the return. Nothing within these provisions shall affect your statutory rights.
8.2 All sales are final for our Digital Downloads and non-refundable.
- Our Liability
9.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
o loss of income or revenue;
o loss of business;
o loss of profits or contracts;
o loss of anticipated savings;
o loss of data;
o loss of goodwill;
o wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
- Import duty
10.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
- Accuracy Of Billing & Account Information
11.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
11.2 In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
11.3 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
- Website Information
12.1 Information and the Products and Services obtained from our site and/or our organisation should not be taken as medical advice for any reason. The information is not intended to replace advice given by a doctor. No claim or opinion is intended to be, nor should it be construed to be medical advice.
12.2 The information, Products and Services on our site are not intended to diagnose, treat or cure any disease and are not a guide for self-diagnosis and/or treatment.
12.3 We do not accept responsibility for the use or misuse of the information on our site and/or Products purchased from our site.
12.4 We have tried to ensure that information provided on our site is accurate. However, neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our site for any particular purpose. The content of our site is for your general information and use only.
12.5 You acknowledge that information and materials found on our site may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained on our site or in respect of any error or omission. Your use of any information or materials on our site is entirely at your own risk, for which we shall not be liable. Except as expressly provided for elsewhere in these Terms and Conditions, it shall be your own responsibility to ensure that any Products, services or information available through our site meet your specific requirements.
- Third Party Links
13.1 Certain content, products and services available via our Service may include materials from third-parties.
13.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
13.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15 Jurisdiction & Applicable Law
- 1 The Scottish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.